Phyathai 2 Hospital is ready to serve the customers who holds the oversea insurance.
Our international correspondent staff will assist you to coordinate with your insurance provider / assistance Company including providing medical information regarding the approval of guarantee of payment for your inpatient hospitalization.
Verification process of each company
To be convenient to our patients, we do prefer a pre authorization for any cases in order to eliminate waiting time. If you are going for medical treatment, surgery or diagnostic testing, it is important for you as the consumer to know how to obtain a pre-authorization from your insurance company. There are steps that you can follow to see whether a preauthorization is needed for your health insurance
For an outpatient
You may call your insurance company to identify yourself and to check whether a preauthorization is needed. Some insurance companies will provide a confirmation letter to the patient, some will not based on the policy of the patient. If your insurance company allows for your medical expenses, they will contact to our hospital directly at firstname.lastname@example.org. The patient can visit our hospital and receive the treatment per your guarantee.
Planning for Surgery/Admission
The patient is advised to inform our staff if you would like to use the insurance. We will collect all necessary documents from you and also provide the relevant medical documents for their approvals. However, some insurance providers may require the patient to contact them directly as to identify yourself, notify them of a hospital admission or surgery planning to ensure that they are aware of the procedure. For your information, our hospital will work based on Guarantee of Payment letter for all cases. You are required to pay the excess amount at the time of your discharge or before leaving the hospital. There may be some expenses incurred that is not involve in your insurance policy such as medical expenses or room rate that is over the limit, some laboratories or investigation tests, and personal expenses beside of our complimentary.
Travel insurance refers to short-term insurance which broadly used by tourists while travelling abroad. Our staff will assist you to contact your insurance provider for both in-patient and out-patient basis. However, travel insurance generally would require the complete documentation including itinerary information for their further consideration.
The documents required for travel insurance are:
1. Passport and a copy of your passport with signature
2. Departure card with arrival stamp for the insurer to verify your travelling date.
3. Current medical insurance certificate or card
4. A copy of insurance policy.
5. Other documents that may demand from your insurance company.