Health Insurance Coverage

Phyathai 2 Hospital is equipped and ready to serve international patients holding overseas health insurance. Our dedicated coordinator will assist in liaising with your insurance provider to secure a guarantee of payment on your behalf. The necessary documents for international insurance patients include:

    1. Passport and a copy of your passport with your signature.
    2. Current Medical Insurance Certificate or Card.
    3.  A Copy of Your Insurance Policy.
    4. Additional Documents that may be required by your insurance company.

 

Travel Insurance Coverage

Travel insurance is a short-term insurance commonly used by tourists while traveling abroad, for flight accidents, losses incurred while traveling. Please study the coverage types and ensure your policy covers your needs. Our staff will assist in contacting your insurance provider for both in-patient and out-patient services. Travel insurance typically requires complete documentation, including itinerary information for further consideration. The required documents for travel insurance patients are:

    1. Passport and a copy of your passport with your signature. 
    2. Departure Card with Arrival Stamp to verify the travel date.
    3. Current Medical Insurance Certificate or Card.
    4. A Copy of Your Insurance Policy.
    5. Additional Documents that may be required by your insurance company.

 

Pre-Authorization

To provide convenient and efficient service, we recommend obtaining pre-authorization for medical treatment, surgery, or diagnostic testing to eliminate waiting times. Steps to obtain pre-authorization from your insurance company include:

    • Contact your insurance provider to check if pre-authorization is needed.
    • Provide your insurance provider with the necessary medical information.
    • Ensure that your insurance company contacts Phyathai 2 Hospital directly at imcp2@phyathai.com for faster processing.

 

Tips for Easier and Faster Coverage Service

International insurance policyholders are advised to:

    • Contact their insurance provider to check their benefits, coverage, and authorization before receiving medical service and if they will cover treatment overseas.
    • Contact your insurance company. Check if you have to pay out of pocket and file reimbursement afterwards
    • Instruct the insurance provider to contact us directly at imcp2@phyathai.com. We will provide necessary medical information promptly.
    • If you have pre-existing condition, confirm with your insurance if the treatment will be covered.
    • Find out about your deductibles, co-insurance and the maximum amount of medical coverage

 

Out-Patient Services

 

Procedure
    1. Contact Your Insurance Company: Identify yourself and check if a pre-authorization is needed.
    2. Confirmation: Some insurance companies will provide a confirmation letter. If authorized, the insurance company will contact our hospital directly at imcp2@phyathai.com.
    3. Visit the Hospital: Receive treatment as per your guarantee.

 

Required Documents
    1. Copy of passport with signature.
    2. Insurance card or certificate.
    3. Any additional documents required by your insurance company.

 

Note: Only insurance companies contracted with the hospital provide cashless services. For others, advance payment is required, and the hospital will issue a medical certificate for reimbursement.

In-Patient Services

Planning for Surgery/Admission
    1. Inform Our Staff: Notify us if you wish to use your insurance.
    2.  Document Collection: We will gather all necessary documents and provide relevant medical documentation for approval.
    3. Direct Contact: Some insurance providers may require direct contact for identity verification and notification of hospital admission or surgery.

 

Required Documents
    1. Copy of passport with signature.
    2. Insurance card or certificate.
    3. Any additional documents required by your insurance company.

 

Our international correspondent staff will coordinate with your insurance provider, providing necessary medical information for the approval of the guarantee of payment. 

 

Guarantee of Payment

The payment guarantee or confirmation is typically sent to our hospital within 24-48 hours if covered by your policy. Delays may occur due to:
    1. Verification process of each company.
    2. Insufficient processing time due to short length of stay.
    3. Time zone differences.
    4. Terms and conditions of your policy.

 

Important Information
    • The hospital operates based on a Guarantee of Payment letter for all cases.
    • Patients must pay any excess amount at discharge or before leaving the hospital.
    • Expenses not covered by your insurance policy, such as medical costs exceeding policy limits, certain laboratory tests, and personal expenses, must be paid by the patient.
    • For any inquiry, contact our International  Correspondence Center at imcp2@phyathai.com

 

For more information, please contact us at imcp2@phyathai.com. We are here to assist you with all your medical and insurance needs to ensure a seamless experience at Phyathai 2 Hospital.